WebDesk CRM

This module includes 3 cycles:
1. Customer Relationship Management:

  • Sales Force Automation
  • Sales Commissions Management
  • Opportunity Management
  • Contract Management
  • Subscription Management

2. Marketing Campaigns

  • Customer Profiling & Segmentation
  • Marketing Campaigns
  • Questionnaires / Surveys
  • SMS/MMS Marketing
  • Event Management

3. Service Management & Customer Care

  • Service Management
  • Service Level Agreement Management (SLAs)
  • Complaints Management
  • Knowledge Base Management
 
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